Return Policy & Shipping Information
We’ll gladly accept unworn, unwashed, or defective merchandise with original tags attached for store credit. We do not issue refunds.
Simply mail it back to us within 21 days of your order date and the cost of your item(s) will be applied onto a Malibu Fox gift card.
Once your return is received and processed, we will notify you via email that we have received your item(s) and include the details of your gift card. You may redeem the gift card code online or in store.
Please include the original packing slip or order number with your items when you mail them back.
To return or exchange your product, mail it to:
Malibu Fox Boutique
5275 University Parkway, Unit #103
University Park, FL 34201
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item.
If you wish to exchange your item for a different size or color, we recommend calling us at the store to make sure that we have the size you are looking for. We will then hold the item for 5 days while we await the return of your original item. Please call us Monday-Saturday between 10am and 7pm EST.
Reduced and Sale items are final sale and cannot be returned or exchanged.
Exchanges after 21 days cannot be accepted.
The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange.
To be eligible for an exchange, your item must be unused, with tags attached and in the same condition that you received it. If we any item in an unsellable condition, you will be notified and the items will be returned to you.
We do not issue refunds.
U.S. Shipping: All domestic orders are shipped via USPS Priority Mail within 2 business days of your order date. As soon as your order ships, you will receive an emailed shipping confirmation with tracking information for your package.
Over $150- USPS Priority Mail FREE
Under $150- USPS Priority Mail $8
2 Day Shipping- USPS Priority Mail Express $25